Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Apply for visa services through our platform
• Create an account or profile
• Contact us for customer support
• Subscribe to our newsletter or marketing communications
• Participate in surveys or feedback forms

2. Types of Personal Information

The personal information we may collect includes:

• Full name and contact details (email, phone, address)
• Passport information and travel documents
• Date of birth and nationality
• Travel itinerary and purpose of visit
• Payment and billing information
• Employment and financial information (when required)
• Photos and supporting documents

3. How We Use Your Information

We use the information we collect to:

• Process and manage your visa applications
• Communicate with you about your application status
• Provide customer support and respond to inquiries
• Send important updates and notifications
• Improve our services and user experience
• Comply with legal and regulatory requirements
• Prevent fraud and ensure security

4. Information Sharing and Disclosure

We may share your personal information with:

• Government agencies, embassies, and consulates for visa processing
• Third-party service providers who assist in our operations
• Legal authorities when required by law
• Business partners with your explicit consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, this is 7 years from the completion of services.

7. Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Data portability (receive your data in a structured format)

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: